Effective Date: August 30, 2024

Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, mortgage details, financial situation
• Communication Preferences: Phone, email, text message preferences
• Service Requests: Details about your foreclosure situation and service needs

Automatically Collected Information

• Usage Data: Pages visited, time spent, click patterns
• Device Information: Browser type, operating system, IP address
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Web cookies, pixels, and similar technologies

How We Use Your Information

Primary Business Purposes

• Provide foreclosure assistance and real estate services
• Evaluate your property and financial situation
• Prepare cash offers and service proposals
• Communicate about available options and services
• Process transactions and maintain records

Marketing and Communication

• Send service-related information and updates
• Provide educational content about foreclosure prevention
• Market additional services that may benefit you
• Send newsletters and promotional materials (with consent)

Legal and Compliance

• Comply with real estate licensing requirements
• Maintain transaction records as required by law
• Respond to legal requests and court orders
• Protect against fraud and unauthorized access

TCPA Compliance - Communication Consent

Express Written Consent

By providing your phone number and checking the consent box on our forms, you provide express written consent to be contacted by:

• Phone calls (including from automated dialing systems)
• Text messages (including automated and pre-recorded messages)
• Email communications

Marketing Communications

This consent includes marketing communications about:

• Foreclosure assistance services
• Real estate services and cash offers
• Surplus funds recovery services
• Educational content and resources

Your Rights

• Opt-Out: Reply STOP to text messages or email unsubscribe links
• Revoke Consent: Contact us to revoke consent at any time
• No Purchase Required: Consent is not required to purchase services
• Message Rates: Standard message and data rates may apply

Information Sharing

Service Providers

We may share information with trusted service providers who assist with:

• Title and escrow services
• Property inspections and appraisals
• Legal and professional services
• Marketing and communication platforms
• Payment processing and financial services

Legal Requirements

We may disclose information when required by:

• Court orders or legal process
• Real estate licensing and regulatory requirements
• Law enforcement investigations
• Protection of rights, property, or safety

Business Transfers

In the event of a merger, sale, or transfer of business assets, customer information may be transferred to the acquiring entity.

Data Security

Protection Measures

• SSL encryption for data transmission
• Secure servers and access controls
• Regular security audits and updates
• Employee training on data protection
• Limited access to personal information

Data Retention

We retain information for:

• As long as necessary to provide services
• To comply with legal requirements (typically 7 years for real estate records)
• To resolve disputes and enforce agreements
• Until you request deletion (where legally permissible)

Your Privacy Rights

California Privacy Rights (CCPA/CPRA)

California residents have the right to:

• Know: What personal information we collect and how it's used
• Access: Request copies of your personal information
• Delete: Request deletion of personal information (with exceptions)
• Opt-Out: Opt-out of sale or sharing of personal information
• Non-Discrimination: Equal service regardless of privacy choices

General Privacy Rights

• Update or correct your information
• Unsubscribe from marketing communications
• Request information about data sharing
• File complaints with regulatory authorities

Cookies and Tracking

Types of Cookies

• Essential: Required for website functionality
• Analytics: Google Analytics and similar tools
• Marketing: Facebook Pixel, Google Ads tracking
• Preferences: Remember your settings and preferences

Third-Party Tracking

Our website uses:

• Google Analytics for website analytics
• Facebook Pixel for advertising optimization
• Google Ads conversion tracking
• Call tracking services for phone analytics

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Policy

We may update this privacy policy periodically. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Effective Date" at the top of this policy

Contact Information

For privacy-related questions or requests:

Privacy Officer
My Foreclosure Solution
Phone: (949) 565-5285
Email: privacy@myforeclosuresolution.com
Response Time: Within 30 days of receipt

State-Specific Disclosures

California Real Estate Law

As a licensed California real estate professional (DRE #02076038), we comply with all California real estate privacy and disclosure requirements.

Nevada Residents

Nevada residents may opt-out of the sale of personal information by contacting us at the information above.

European Visitors

If you are visiting from the European Union, you have additional rights under GDPR including the right to data portability and the right to lodge complaints with supervisory authorities.

Last Updated: August 30, 2024